Yes, all our products are crafted from 92.5% sterling silver and you can confirm the same by looking for the BIS hallmark on the jewellery.

Like all genuine silver, slight tarnishing may occur. This is a natural property of silver. Regular cleaning and proper storage can help maintain its shine.

Yes, at Kevali, we offer bespoke jewelry crafted to your vision. Whether it’s a personalized engraving, a unique design, or a special piece made just for you, our artisans work with the finest silver to bring your ideas to life.

Reach out to us at +91 7337633833, and we’d be delighted to create something truly one-of-a-kind for you.

Avoid direct contact with water, perfumes, and harsh chemicals. Store your jewellery in the provided pouch to prevent tarnishing.

Yes, you can cancel your order within 24 hours of placement by contacting our support team. Orders that have already been shipped cannot be cancelled.

If your payment fails but the amount is debited, it will be automatically refunded to your account within 5-7 business days. In case the refund does not reflect within this timeframe, we recommend reaching out to your bank for assistance. You can also contact our support team, and we’ll be happy to help.

Yes, an invoice will be emailed to you upon order confirmation and included in your package.

Yes, we offer complimentary shipping on all prepaid orders within India. Cash on Delivery (COD) orders may incur a nominal handling fee based on the delivery location.

Orders are typically processed and shipped within 48-72 hours. However, delivery times may vary depending on your location and external factors.

Once your order is shipped, you will receive a tracking link via email or WhatsApp to monitor your delivery status.

Yes, we do ship internationally. However, shipping charges apply, and all international orders are final—strictly no returns.

Currently, we do not offer express or same-day delivery, but we’re actively working on adding this option soon.

Yes, please contact us at support@kevali.in or +91 7337633833 within 24 hours of placing your order. We’ll update the address if the shipment has not yet been processed.

Yes, we accept returns and exchanges within 7 days of delivery for unworn and undamaged items. However, customized pieces and sale items are not eligible for returns.

To request a return, simply enter your order ID in the return section on our website. Once approved, we’ll guide you through the next steps. Please note that the original invoice is required to process the return.

If you received a defective or incorrect item, we will cover the return shipping cost. For all other return reasons, the customer is responsible for return shipping.

We offer size exchanges on select products. Please reach out to us within 7 days to check if your item is eligible for an exchange.

Once we receive and inspect the returned item, returns and exchanges are processed within 5-7 business days.

Yes, partial returns are accepted, provided the returned items meet our return policy guidelines.

If your item arrives damaged, please email or WhatsApp us within 48 hours of delivery, including photos of the product and packaging. We’ll resolve the issue promptly.

In the rare event of a lost shipment, we will investigate with the courier service. If confirmed as lost, we will offer a replacement or refund, based on your preference.