Shipping policy

All products and the information displayed on Kevali website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Kevali prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colors and sizes of our products that appear on our Kevali website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the Kevali website.

 

Shipping:

  • Shipping Time: Orders are usually processed and shipped within 48 hours. However, please note (be advised) that in case of any orders for customized or personalized Jewellery, we will require an additional processing time.
  • Shipping Charges: We offer a free shipping on all orders. Kindly note that free shipping does not apply to international orders or return shipments.
  • Tracking: Tracking details will be provided to you via WhatsApp, email, or SMS, only once your order has been dispatched.
  • If the Courier Company fails to deliver, the customer will not suffer any loss. In-transit risk is all ours, but Kevali will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer's address by the postal / courier agency.

 

Cancellation Policy 

If you wish to cancel an order, please contact our Customer Care at +91 7337717709 as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount in case of Prepaid Order.

If your order has been dispatched then:

  • In case of COD orders, you may choose not to accept the delivery of product and it will be returned to us.
  • In case of Prepaid orders, you need to take the delivery of the product and then return the product to us as per the Return Policy.


Cancellation by Kevali

  • There may be certain orders that Kevali cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Kevali identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
  • We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.


Restriction

  • Kevali reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.